FREQUENTLY ASKED QUESTIONS

Got Questions? We’ve Got Answers.

Find clear details regarding delivery timelines, UPI payments, tracking, and warranty below.

How long does shipping & delivery take?

Orders are dispatched within 24-48 hours. Express delivery across metro cities in India takes 2-4 business days. For non-metro regions, delivery usually arrives within 4-7 business days with live SMS/email tracking.

How do I pay via UPI & Dynamic QR Code?

Checking out is instantaneous: after entering your shipping address, you are shown a dynamic UPI QR code generated specifically for your exact order amount. Scan it using Google Pay, PhonePe, Paytm, or BHIM, and enter the 12-digit UTR reference number to verify instantly!

Can I place an order as a guest without creating an account?

Yes! Guest checkout is fully supported with zero barriers. You can add items to your cart, enter your shipping details, and pay immediately without registering or logging in.

How can I track my shipment?

You can track your package anytime by visiting the Track Order page and entering your order reference number (e.g., NV-XXXXXXXX).

What is your return & refund policy?

Any issues regarding damaged, defective, or missing items must be reported within 48 hours of package delivery. A continuous, uncut unboxing video showing the shipping label and parcel condition is strictly mandatory for all refund or replacement claims. Please view our full Return & Refund Policy for complete criteria and guidelines.

Are there any shipping fees?

Shipping is 100% FREE on all orders of ₹999 or more across India. Orders under ₹999 carry a flat ₹79 standard shipping fee.